Frequently Asked Questions

What steps do I need to take to qualify for the subsidized rate?
You are a CAF or MSA beneficiary You are not a CAF or MSA beneficiary

You must go to the AltiGo sales office at Place de Suse in Briançon with the following:

  • Your CAF or MSA payment statement issued within the last 3 months;
  • A valid form of identification.

Only the payment certificate will be accepted; the family quotient certificate will be rejected because it does not list the names of family members.

You must go to the CCAS in your municipality of residence, bringing:

  • Your tax return from the previous year;
  • A valid form of identification;
  • Family record book.

An agent will issue you a family quotient certificate.
What is the family quotient?

The family quotient (QF) serves as the basis for calculations by various public agencies. It determines eligibility for certain benefits, such as public transportation.

Where can I find my family quotient?
You are a CAF or MSA beneficiary You are not a CAF or MSA beneficiary
            

You can find your Family Quotient in your CAF account at www.caf.fr or your MSA

account

at www.msa.fr

            		             

Using your tax notice from the previous year (N-1), you can run a simulation using the following calculation:

            

(Taxable income / 12) / Number of family shares

            
How is the family quotient calculated?
You are a CAF or MSA beneficiaryYou are not a CAF or MSA beneficiary

The CAF and MSA calculate the QF on a monthly basis using the net taxable income from year N-2 and the amount of benefits paid. The calculation is as follows:

((annual taxable income - social tax deductions)/12) + monthly benefits / number of household members

You must go to the CCAS in your municipality of residence, bringing your tax notice from year N-1 and your family record book. An agent will issue you a QF certificate based on the following calculation:

(Reference taxable income / 12) / Number of shares

What do the shares represent?

Family situations and the number of shares are assessed differently by the CAF and the tax authorities. You will find these different correspondences in the following table:

CAF Allowance Equivalents:

 

Tax-related allowance equivalents:

Family situation and number of children

No. of shares

Number of children

Single, divorced, or widowed

Couple, married or in a civil partnership

No. of shares

Number of shares

Parent(s)

2

0

1

2

First dependent child

0.5

1

1.5

2.5

Second dependent child

0.5

2

2

3

3rd dependent child

1

3

3

4

Per additional child

0.5

4

4

5

Per child with a disability

1

Per additional child

1

1

Who decides to implement the solidarity-based pricing policy?

The Briançonnais Community of Municipalities has served as the Mobility Organizing Authority since July 2021. As such, it oversees the organization of public transportation and determines the applicable fare structure and any changes to it.

Who is eligible for the solidarity-based pricing plan?

To qualify for the solidarity-based rate, your Family Income Quotient—as determined by the CAF or calculated using your tax notice—must be €780 or less. Eligibility for the solidarity-based rate applies for a period of 12 months to all members of the household.

How often must supporting documents be provided?

Since your circumstances may change, you must submit supporting documents every year.

Why eliminate free public transportation?

Previously, free access was offered to a limited number of users, based on their individual status.

From now on, the solidarity-based pricing system is fairer and more equitable because it takes into account the household’s total income. As a result, a larger number of families will be able to benefit from reduced rates.

Can I travel with my dog on AltiGo buses?

Yes, dogs are allowed on AltiGo buses free of charge, subject to certain conditions:

 

  • The dog must be kept on a leash and properly muzzled.
  • Under no circumstances may the dog occupy a seat.
  • The dog must not soil the bus, disturb other passengers, or pose a nuisance or threat to them.
  • The dog remains the responsibility of its owner, who is liable for any damage it may cause to other passengers or the carrier.

The carrier cannot be held liable for accidents caused by the dog or for any damage the dog may sustain during transport. However, admission on board remains at the driver’s discretion.

Are AltiGo buses accessible to people with limited mobility?

Yes, the AltiGo network is accessible to people with limited mobility, except in cases where specific features of certain bus stops, as indicated on the schedules or the website, make access difficult.

 

To ensure the best possible service, you must reserve your trip at least 48 hours in advance by calling 04 92 20 47 50.

 

Seats for people with limited mobility are reserved in order of priority:

  • wheelchair users,

  • users of electric wheelchairs,

  • people accompanied by children in strollers.

PRM access is also reserved for people with bulky luggage, people with disabilities accompanied by a guide dog, handlers of guide dogs in training, and people who have difficulty getting around.